stuck on this screen "Sending analysis to the App Store"

10 min read

If you are stuck on the screen that says "Sending analysis to the App Store," it means that your device is in the process of sending crash logs or other diagnostic information to Apple for analysis. This usually happens when an app crashes or behaves unexpectedly.

To resolve this issue, you can try the following steps:

  1. Wait: The analysis process may take some time depending on the size of the logs being sent. It's possible that your device is still processing the data in the background. Be patient and give it some time to complete.

  2. Force restart: If waiting doesn't resolve the issue, you can try force restarting your device. To force restart an iPhone or iPad:

    • For iPhone X or newer: Press and release the volume up button, press and release the volume down button, then press and hold the side button until the Apple logo appears.
    • For iPhone 8 or earlier: Press and hold the power (side or top) button and the home button together until the Apple logo appears.
    • For iPads: Press and hold the power (top) button and the home button (if available) together until the Apple logo appears.
  3. Update your device: Make sure your device is running the latest version of iOS or iPadOS. Outdated software can sometimes cause issues. Go to Settings > General > Software Update to check for any available updates.

  4. Disable app analytics: You can try disabling app analytics to prevent future analysis uploads. Open the Settings app, go to Privacy > Analytics & Improvements, and toggle off "Share iPhone Analytics" and "Share iCloud Analytics."

If none of these steps work, you may consider reaching out to Apple Support for further assistance.